Cent Eur J Nurs Midw 2024, 15(4):2030-2039 | DOI: 10.15452/cejnm.2024.15.0021

Nurses’ and patients’ perspectives of missed nursing care in surgical units: a correlation cross-sectional study

Elena Gurková1, Júlia Šinglárová1, Katarína Žiaková2
1 Department of Nursing, Faculty of Health Care, University of Prešov in Prešov, Slovak Republic
2 Department of Nursing, Jessenius Faculty of Medicine in Martin, Comenius University in Bratislava, Slovak Republic

Aim: To compare nurses’ and patients’ reports of missed nursing care in surgical units.

Design: A cross-sectional correlational study.

Methods: The sample involved 130 nurses in surgical departments, and 112 patients assigned to nurses during various shifts were included. The Slovak version of the Missed Nursing Care Survey, the MISSCARE-Patient Survey, and the Generic Short Patient Experiences Questionnaire were used to collect data. Data were analyzed using descriptive and nonparametric inductive statistics.

Results: The overall mean scores of the MISSCARE versions were low, suggesting a tendency for nurses and patients to perceive missed nursing care as a rarely occurring phenomenon. Patients’ perceptions of specialist health care were positive, and only 20.7% of patients experienced any adverse events during hospitalization in surgical units. The nonsignificant relationship between nurses’ and patients’ reports of missed nursing care suggests differing perspectives on the amount and pattern of missed nursing care. A significant difference in the perception of missed nursing care in surgical wards was found among nurses but not among patients. A negative association between missed nursing care from the perspective of nurses and patients and various dimensions of patient-centered care was revealed.

Conclusion: The study indicated a significant difference between nurses’ and patients’ perceptions and experiences of missed nursing care, highlighting the importance of including both perspectives.

Keywords: healthcare quality, missed nursing care, nurses, patient, patient-centered care, patient-reported outcomes

Received: August 14, 2024; Revised: October 30, 2024; Accepted: November 18, 2024; Published: December 9, 2024  Show citation

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Gurková E, Šinglárová J, Žiaková K. Nurses’ and patients’ perspectives of missed nursing care in surgical units: a correlation cross-sectional study. Central European Journal of Nursing and Midwifery. 2024;15(4):2030-2039. doi: 10.15452/cejnm.2024.15.0021.
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