Cent Eur J Nurs Midw 2022, 13(4):775-782 | DOI: 10.15452/cejnm.2022.13.0023

Technology acceptance model among nurses and other healthcare providers during the 2019 Coronavirus pandemic: a comparative cross-sectional study

Othman Alfuqaha1, Mahmoud Rabay’ah2, Osama Al.khashashneh2, Mira Alsalaht2
1 Counseling and Mental Health Department, Faculty of Educational Sciences, The World Islamic Sciences & Education University W.I.S.E, Amman, Jordan
2 Department of Nursing, Jordan University Hospital, The University of Jordan, Amman, Jordan

Aim:  The study aimed to explore differences in usefulness and the ease of use of electronic health records (EHRs) as perceived by nurses and other healthcare providers (HCPs) during the 2019 coronavirus (Covid-19) pandemic in Jordan. It also aimed to investigate the association of gender, marital status, age, educational level, experience, and experience of using EHRs in predicting the technology acceptance model (TAM) of EHRs among the same selected group. Design: A comparative cross-sectional study. Methods: A convenience sample of 90 nurses and 96 HCPs completed the technology acceptance model survey. The response rate for nurses was 60%, compared to 64% for HCPs. The study was conducted from May to July 2020. Results: The study found that, generally, both nurses and other HCPs perceived high levels of usefulness and ease of use of EHRs during the Covid-19 pandemic. Other HCPs perceived higher levels of usefulness (86%) and ease of use (76.5%) of EHRs than nurses (79.5% and 73.5%, respectively) during the Covid-19 pandemic. Statistical differences were noted between both groups (p < 0.05). Marital status and experience in using EHRs were found to be associated with TAM among nurses. There were no associations of TAM among other HCPs during the Covid-19 pandemic. Conclusion: Due to the nature of nurses’ work, the implementation and acceleration of the use of EHRs during the Covid-19 pandemic could be expected to encounter certain obstacles.

Keywords: Covid-19 pandemic, healthcare providers, nurses, technology acceptance model

Received: January 4, 2022; Revised: August 22, 2022; Accepted: September 8, 2022; Published: December 5, 2022  Show citation

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Alfuqaha O, Rabay’ah M, Al. khashashneh O, Alsalaht M. Technology acceptance model among nurses and other healthcare providers during the 2019 Coronavirus pandemic: a comparative cross-sectional study. Central European Journal of Nursing and Midwifery. 2022;13(4):775-782. doi: 10.15452/cejnm.2022.13.0023.
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